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Best Practices to Sell Through Amazon’s Marketplace!


Amazon, the world leader in online sales can be also considered as the biggest shopping mall we consumers will ever find. It’s a known fact that most of us utilize the site not only to satisfy our purchase needs, but also as a sort of online price checker. With over 200 Billion in sales expected for 2017 Amazon is undoubtedly the best Marketplace for a variety of products and one that you want to do the right way to succeed.

To many, Amazon may seem like a saturated market, but with over 40% of their sales going to third party sellers it is a great way to reach customers throughout the globe for any business and even though it requires a little effort to set up and maintain correctly, it is definitively worth the work!

Below you’ll find a few tips and tricks we gathered from the experts around the globe that can get your Amazon seller account in the right track from the beginning:

amazon neolivemarketing

  • Registering Right: Having more than one Amazon Seller Account is not only inconvenient, but its also an Amazon Policy Violation.
  • Choosing the Right Seller Account: Fulfillment by Amazon or on your own? There is no right answer, so you can base this on competing shipping costs for you or your business.
  • Using Different Categories: Merchants who categorized their products within Amazon existing categories are proven to have far more success than the ones who don’t.
  • Using Colored Backgrounds: Images used to show products with colored background tend to have less orders overall.
  • Offering Free Shipping: If your budget or fulfilling methods allow, offering free shipping is proven to be the silver bullet for increase in purchases.
  • Over Describing Your Product: It’s a fact, most Amazon shoppers don’t read! So gather the most important information about your product and express it in a friendly and short manner.
  • Obtain Featured Merchant Status: Is not clear how Amazon manages the qualifications for Featured Merchants, but it doesn’t hurt to keep all your metrics in line for the shot!
  • Manage Your Seller Reviews: Claims and Returns are an unavoidable truth in Amazon’s Marketplace, but managing these in a promptly manner can save you some headaches and can help protect your ratings.

The Importance of Psychographics in the Marketing Industry

Defining the target market of any product or service is a task that marketers around the world take at heart. After all, many great ideas fail constantly when they are not delivered at the appropriate time to the appropriate customer base.

Historically, understanding the demographics of different sectors of the population and their core characteristics has proven to be an effective way to segment and evaluate target customers. It has also served

as a portal to develop effective marketing campaigns and position businesses in their end consumers’ mind. However, in a highly globalized world where competition is the norm and not the exception, demographics have fallen short to consider all aspects that guide the customers’ purchase decision and psychographics have gained greater importance in defining and narrowing these key elements.

Psychographics, which measure customers’ attitudes and interests rather than “objective” demographic criteria, has proven to be an effective approach to the modern market segmentation and according to these, marketers should have answers to a set of questions pertaining psychographics in order to effectively define a product or service customer base.

  • Customer Concerns: Is there a real problem or need that my product or service can satisfy?
  • Customer Lifestyle and Limitation: What are they genuinely interested on and is their something preventing them from fulfilling these interests?
  • Customer Likes: Where do they spend their free time and how does my product or service fit on their schedule?
  • Customer Values: Do they value quality or quantity? What is their real capacity to acquire this product or service?
  • Customer Motivations: Are the family or career oriented? Is my product or service fuelling their motivation?
  • Customer Emotions: Do they socialize with a larger or smaller groups of people? How my product or service attends to their personal needs?

The above are just a small group of questions for a good-practice psychographics evaluation. Demographics, although still current and important, are no longer the only considerations to create an effective marketing campaign, that reaches and fulfils a real need in the market by catering to a specific group wants and needs. Knowing and understanding these customers’ motivations will help you to effectively design your next ad, craft your next blog post and most importantly deliver all this at the right time.


NeoLive Marketing explores Fashion Week

The Fashion month is almost over so I thought a fashion post was crucial. Of course this blog might be a little biased since I’m a fashion enthusiast but… it’s important to share!

Do you know when NY Fashion Week started? It started on 1943 in New York City to distract attention from French Fashion during WWII. French Fashion (Couture) was seen as the leading inspiration for American designers and the media didn’t give much importance to American fashion designers, so during this troubled time in Europe, it was a great opportunity to hold Fashion Shows in USA. The first fashion week was actually called “Press Week” created by Eleanor Lambert to showcase American designers to fashion journalists that had previously ignored their works.

Fast forward to 2015 and we still have Fashion Weeks! (yay!) New York, London, Paris, Milan are the main fashion cities and every year, designers and fashion houses debut their newest collections. It is during these weeks that the press decides what is “In” and what is “So Last Year”.

NeoLive Marketing explores Fashion Week

The fashion industry has a lot of controversy built around it but honestly, fashion dictates everyone’s world either directly or indirectly. The thing is, people have the wrong idea behind the word “fashion”. Fashion doesn’t mean you have to be on trend, it just means that whatever you choose to wear, although it is not the trendiest piece, it was designed specially for you (individuals that don’t care about fashion). Everything that is sold, is placed in the stores for you and this amazes me. Fashion Week is used to determine trends but it is also used as inspiration for marketing strategies. Realistically, there are very few people that have the bank account to afford designer pieces therefore, fast fashion companies or bridge companies use these designs, to re-design and market themselves as a trendy, In, fashion company. Genius? Yes. Is this good? Probably not, due to the labor that’s involved in this action but we will talk about this another time.

For now, enjoy these beautiful Fashion pictures!!

NeoLive Marketing explores Fashion Week

Creative Collaboration


NeoLive Marketing article about creative collaboration

Back from a sunny, fun but quick holidays. Once in the plane my mind already drifts in a request made by my chaperons (friends and business partners) Tony and Zeno.  “Would you collaborate and write something for our blog?”  The first time you hear this and you realize they are dead serious, the responsibility drops as a few tons over your shoulder.

What should I write about… only what I like, what will be useful to others, new things, new places, new experiences, what, what, what?? My perception of the 4 P’s, experiences with marketing agencies and some specific viral project, how to understand the viral phenomenon, things (special experiences) that are game changers, what, what, what?

While I’ll leave these themes in the drawer for later use, still on the plane, I read a very entertaining profile of Ted Danson on Esquire (read it) – please say you remember him from Cheers so I don’t feel that old – one word slapped back… collaboration!!

According to Webster, col·lab·o·ra·tion a noun derived from the intransitive verb collaborate: 1. to work jointly with others or together especially in an intellectual endeavor; 2. to cooperate with or willingly assist an enemy of one’s country and especially an occupying force; 3. to cooperate with an agency or instrumentality with which one is not immediately connected.  I’m sure Ted’s character in his latest series CSI had to collaborate a lot with other agency but I’ll go stick with the first definition which in summary is to work with another person or group in order to achieve or do something.

I have always liked the results of collaboration because it is a real mix of different positions creating something new and amazing.  Since I really like music, and this is my article, I need to make a music reference.  The first amazing music collaboration I remember is the soundtrack from the movie “Judgement Night” (Jukebox).  A whole album only with collaborations… okay some more than others.  But the mixing of different garners was mind-blowing!! Anyway, even going against better advice from some friends, for me R&B, Hip-Hop and Rap are the sizzle.  Jay-Z made it global with Linkin Park!!  David Guetta made it mainstream… even if you have sweet tunes someone needs to sing right, DJ?  Today the industry is all about “ft.” and this just makes it easier for me chill or hop or hip hop in one song with different artist.  The king master cobra today is Pitbull.  The mix of flavors and beats with an amazing fit of styles and collaboration.

Since I’m Brazilian, and this is my article, just kidding okay, we can explore a few successful Brazilians.  The Campana brothers comment in their Brazilian GQ article that their success comes from their collaboration and thinking about the same project from different perspectives.  This is where the real value comes together.  In my humble opinion, more than an expert recommendation, I can see the value of collaboration comparing artists.  Osgemeos are also Brazilian and have done such an amazing creativity work together.  I see soul, a message, a story behind their work.  I think Kobra and Romero Brito’s work pretty but lacking of the punch Osgemeos collaboration deliver.   But there is a Brazilian popular saying, “Taste is like [collaboration censor edit], each one has their own.”

Don’t take me wrong, there are mind blowing astonishing individuals that simply shatter all previous common sense and deliver us a new amusement and brilliant moment.  These individuals shake our world occasionally and the whole beauty is that they are rare.  They need to be rare.  The whole idea is that, for me, with collaboration the chances of doing something new and great are much more likely.

NeoLive Marketing article about creative collaboration

Of course a lot of collaboration could end up poop but the possibilities are bigger than the risk.  The idea of bringing two worlds, colliding and creating something new and exciting.  Again, read the profile on Ted Danson.  Maybe one can think there are collaborations all the time.  There are not.  Combine is not collaboration.  Paste is not collaboration.  Glue is not collaboration. No… Na Na Ni Na Nam.  Maybe we find a lot of collaboration in the creative world and design studios.  Bringing to our world – little much much less artistically creative than the people mentioned before – marketing departments and agencies should also have a lot of collaboration. Funny enough, I have seen little real collaboration between most agencies and marketing teams and even less between “marketing and agencies” with sales team.  We still think in silos.  Dreamy silos. I dream this, you dream that and everyone continues sleeping to the collaboration world.

We need to collaborate more.  Really work together real time and create greatness.  Let different ideas slap the reason out of each other.  Once I took work colleagues to a seminar with a creative director of TV Globo and asked to talk about creativity.  He presented a video I watch every other moment of truth (the repeating “am I in the right area”).  That is when I need good ideas and wait to see where they come from (video).  Eureka!!  For me, “good ideas normally come from the collision of smaller hunches”, tks Steve Johnson, is the essence of collaboration.

Here comes a practical and useful tip.  My boss and university professor taught an exercise I really like to use.  It actually is an initial combustion that permits any and every idea be shared without the pressure of hierarchy and even, talking from experience here, shyness. I like that writing is more materialization than thinking, brainwriting is an effective manner to generate ideas and start constructing on them.  A method, first published in 1968 by German Bernd Rohrbach, named the 6-3-5 Method is a good way to start.  The idea is to have 6 members (use more if needed), have each one write 3 ideas based on a common question on a page of paper and after 5 minutes fold it and pass it on to the next person.  This person reads the previous ideas on the paper and can add to a previous idea or write three new ideas for five minutes.  Extra tips are to stick to it that after a blank of creativity, great things are put to paper.  Try not to add to your own idea but the ones on the paper.  Very important, after the exercise is over, cluster them into similar ones and then open discussion on each one.  All ideas have been shared and added on and can be worked in an open discussion.

Whatever you are, wherever you are, try to combine hunches with different thinking and believing people.  Mix it up, try.  At the end, this is the reason of this blog.  Get different markets views, different agencies essence and have a new proposal for all of us.  Share experiences, books, videos, music, my sincere and humble opinion.  And of course have much FUN!!

Maybe soon I have a few hunches of what to write next time!  ‘Till then, peace out!

Do you work in the marketing industry? Do you collaborate?

5 Consejos para mejorar la relación de los niños y la tecnología

NeoLive Marketing shares article about kids and technology


Impacto de la tecnología en niños

El informe FAROS confirma el impacto de la tecnología en los niños, incluso entre los más pequeños. De ahí que sea muy importante tener en cuenta algunos aspectos al educar a los menores en el manejo de la tecnología.

  1. La tecnología es buena. Siempre que se haga un uso racional de ella. No es buena idea pasarse diez horas al día utilizando la tableta o el móvil.
  2. La tableta no es una niñera. Siempre que sea posible, hay que acompañar al pequeño cuando emplee el dispositivo. Si no se puede estar al 100% con él, al menos no permitir que use la tableta solo en su habitación. Y, por supuesto, nada de móviles en la mesa durante las comidas.
  3. Educación ante todo.A los niños se les debe enseñar a utilizar la tecnología. Hay que olvidarse del mito de los nativos digitales. Los menores necesitan que se les diga qué está bien y qué está mal también en Internet. No está de más aprovechar esos ratos con el pequeño para explicarle conceptos como la seguridad en línea y la privacidad o las normas básicas de etiqueta en la Red.
  4. Hay otras formas de pasar el rato. Muchos niños se sienten muy atraídos por los gadgets, las consolas y otros dispositivos electrónicos, pero es importante encontrar el equilibrio entre esas formas de entretenimiento y otras lejos de las pantallas, como la lectura, los juegos de mesa o el deporte.
  5. Si nos involucramos todos, ganamos. La manera de incorporar la tecnología en la vida de un menor de forma natural es que toda la familia se implique en ello; que sea parte de la vida familiar, pero sin robar demasiado tiempo; que las normas de uso se apliquen a todos por igual, y que se utilice de modo responsable y seguro.

NeoLive Marketing shares article about kids and technology

Cómo proteges a tus hijos de la tecnología?


Lean more about SEO Tactics

NeoLive Marketing updates on SEO Tactics

     Paid search is becoming more and more expensive due to the competition in the market. Many companies are turning away from paid search and focusing on organic growth by implementing a comprehensive SEO strategy. SEO has become almost a spell for digital marketers and business owners; a spell for digital marketers because it is ever-changing and the struggle to keep up with Google’s algorithm is exhausting and a spell for business owners because having to oversee all of their business’ operations, keeping up and understanding the value of SEO seems almost impossible.

Well, business owners, your digital marketers are right. SEO is extremely valuable not only for your online presence but for the benefit of your company. As a business owner, I assume you want to increase your revenues, but you can only increase your revenues if you increase your clients and you can only increase your clients if you increase your visibility. Unfortunately, Google is the owner if your visibility, thus we must do as Goggle says. Google SEO algorithmsThere are many SEO tactics but for today we will focus on 2.

1. “Mobilegeddon”- Implemented in Spring 2015, Mobilegeddon is a Google algorithm update which basically moves your website down in the organic rankings if your site doesn’t provide a mobile user experience for the searcher. Every site has to be mobile optimized which means it should be able to adapt to any screen size the searcher chooses to open your site with.

2. Google Local Search- Make sure you create a profile on Google My Business, also known as Google +. This will place your company on a local search map and every time a searcher is looking for a service around your area, your company will pop up. Keep in mind, creating a Google + profile is not enough, always be active within your circles in order to increase your rankings. Creating quality content translates into informative content for Google and that is a PLUS, PLUS!

How do you keep up with SEO Tactics?

5 Tips on Business Networking

NeoLive Marketing shares 5 Tips on business networking


Welcome back! If you were around here last week, you probably read this introduction post about business networking. Well, today we are discussing 5 tips to become the best business networker! Fun, right?

Let’s get to it:

1. Give before you get: This basically means, don’t sell, sell, sell. Sounding like a sales person, pushes people away. To build strong business relationships you have to be willing to give something, in order to get something back. This doesn’t necessarily means buying a company’s services in order to later get them as a client; giving before you get can just mean inviting your ideal client to lunch, coffee or dinner. Make them feel special.

2. Be present: If you have ever been at a networking event, you know there’s a large crowd involved. Although it’s great if you talk to all of them, remember no one will remember you if you are all over the place. When you are talking to one person… talk to them, look at them, don’t be distracted.

3. Listen more than you talk: Again, make the people you are meeting at the networking event feel special. Not a lot of people are interested in your success; they want you to know their success… listen, understand, analyze. Then, follow up for a meeting and there you go!

4. Think long-term: Building business relationships is not something that happens overnight. You have to trust them, they have to trust you. Be patient. It’s better to keep the client interested and have a loyal customer down the line than to jump into something and lose them quickly because you couldn’t understand their needs that well.

5. Take action right-away: Don’t wait 2 weeks to follow-up on your new business networking friends. Follow-up by email the next day; maximum 2 days later. Do not give them time to forget you or your business.

And that’s it! I hope these 5 tips serve you useful!

Remember, practice makes perfect.

– Belen Baquerizo

Five Important Marketing Plan Tips for Startups in a New Country


A lot of executives and business owners ask us what is important to consider when developing a marketing and sales strategy to enter a new market.  Marketing Agency Miami; Marketing Company Miami; Marketing Plan; Market ResearchSo, I decided to share some relevant tips regarding the necessary marketing and sales planning that you should be concerned about before investing time and money in a challenging new market.

If you haven’t been putting much thought into your marketing plan, then it’s time that you give your start-up a boost with the following tips.


  1. Research before spending a lot of money

It sounds like common sense but, believe it or not, most companies do very little (or none) market research before investing a lot of money in a new market.

Market research must be the initial step for any new business effort in a new market.  Hire a reliable research institute that can really go deep into the fundamental aspects of the business environment, the competitors, the local rules, the consumers’ behavior and the positioning of your brand and your product or service in the new market.

The knowledge you’ll gain and the time and money you will save after the market research compared to a trial-and-error approach is priceless.

During the market research phase, try to identify the strategic partnerships that you really need to develop and beware of some of the “online-famous” companies that are just traps for new entrants.


  1. Make sure to have good local people onboard

Another common mistake we usually see in the companies that have just started in a new market is that the headquarters send their best HQ people.  That’s not a problem at all, as excellent people from the HQ can definitely help in conveying the corporate culture and the operational knowhow of the business.  However, it’s also important to have local people who know the other side of the coin.

When I mean good local, I mean people that have enough long-term connections to solve everyday problems easily and can also add strategic value to the decision making needs of the start-up.


  1. What you know in your home country may not be too valuable in a new market

I know you know your business like nobody else does.  And me as well as everyone else respect you for that.  But everything you know about your business in your home country may not add too much value in a new market.

Thus, be ready to be open-minded and become a good listener as you disembark in a new market.  Many times, we meet executives who have built their whole marketing and sales plans based on assumptions that made sense in their home country and, only after the start-up was already running in the new market, they realized that most of those assumptions were wrong and they had to deal with expensive correction plans, spending money and time.


  1. Hire a marketing agency that understands your own culture and the local culture

When it comes to developing a good and solid marketing plan, it is important to count on people that know what your brand strategy and your unique selling proposition mean in your home country and how this can be adapted or adjusted to the new market so that potential consumer segments will understand, try and adopt your product or service.

The marketing communication styles also vary a lot from country to country.  It is not uncommon for us at NeoLive Marketing agency in Miami to receive communication materials from agencies based in New York or London with key visuals showing plenty of blonde people skiing in beautiful winter resorts and that communication will be used as trade marketing point-of-sale materials in tropical countries like Mexico, Dominican Republic, Colombia and Brazil.

So make sure to choose a marketing agency that not only speaks your language but also understands the local culture of the markets it intends to develop in.


  1. Consider having commercial partners that are small but professional and ambitious enough to care about your business

A while ago one of our clients was happy for having closed a deal with a large distributor in Florida.  On the other hand he wasn’t so happy because he only had found small distributors in Arizona, Georgia and Central America.  After a few months, we talked again and, guess what, the large distributor from Florida wasn’t buying as much as he expected while the smaller distributors were buying much more than the forecast.

That’s a common case of making your business be relevant and mean something to someone.  Obviously, the large distributors or commercial partners tend to focus on the accounts that represent more volume and they also have what the economists call monopsony power, and you definitely should avoid that.  So, try to find that company full of energetic and professional people that are starting and will do whatever it takes to leverage their – and consequently your – sales.


Make sure to come back next week for other marketing tips on how you can improve your marketing strategy.


Next Post: What is monopsony power? How it can affect your business.


Antonio Miranda is the Managing Director of NeoLive Marketing in Miami.  NeoLive Marketing is a strategic marketing agency with offices in Miami, Sao Paulo, Curitiba and Porto Alegre and is specialized in branding, corporate events, trade marketing, digital marketing, proprietary events and promotions.